Last Updated: 05/01/2026

At VinItaly, we want every order to arrive correctly and in good condition. Because we sell alcoholic beverages, returns are limited.

Alcohol Product Return Policy

Due to the nature of alcoholic beverages, we do not accept returns or exchanges once an order has been delivered or picked up.

This includes wine, beer, aperitif, and any other alcoholic beverage products.

Damaged, Wrong, or Missing Items

If your order arrives damaged, incorrect, or missing an item, please contact us within 24 hours of delivery.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the damaged or incorrect product
  • Photos of the packaging, if applicable

After review, we may offer a replacement, store credit, refund, or another appropriate solution, depending on the situation and legal requirements.

Failed Age Verification

If the recipient cannot provide valid proof of being 21 years of age or older, the order may not be released.

In this case, the order may be canceled, and delivery fees, return fees, or restocking fees may be deducted where permitted.

Refused or Missed Delivery

If a delivery is refused, missed, or cannot be completed because no eligible adult is available to receive the order, additional delivery fees or cancellation fees may apply.

Order Cancellations

Orders may be canceled before processing or fulfillment begins.

Once an order has been processed, prepared, shipped, or sent out for delivery, cancellation may no longer be available.

Refund Timing

Approved refunds will be issued to the original payment method. Processing time may vary depending on your bank or payment provider.

Contact Us

For return or order issue requests, please contact:

VinItaly
Email: support@vinitaly.shop
Address: 7400 Scot Ave.
Bel Gardens, CA 90201

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@vinitaly.shop and send your item to: 7400 Scot Ave. Bel Gardens, CA 90201

.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 7400 Scot Ave. Bel Gardens, CA 90201

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at support@vinitaly.shop for questions related to refunds and returns.